Customer Service

If you are a great communicator and enjoy working with people then an Apprenticeship in the retail sector could be the ideal job role for you.

As an employee in the retail sector you would be expected to deal with customer enquiries, complaints and issues. You would often be a customer’s first point of contact, conducting yourself professionally at all times.

Retail apprenticeship roles will vary and you could deal with customers face-to-face.

Potential Apprentice job roles in retail sector

  • Sales Assistant
  • Waiter/Waitress
  • Shop Assistant
  • Customer Advisor
  • Retail Assistant
  • Customer Care Officer

Potential Duties

  • Answering customer enquiries or passing them on to another department
  • Giving information and helping to solve problems
  • Selling products or taking orders
  • Arranging services for customers, such as booking tickets or setting up insurance policies
  • Handling complaints and passing them on to a manager if required
  • Entering customer information onto a computer database
  • Taking payment for goods or services
  • Giving refunds

Qualification Gained

Once settled into your role Aspire will start your on the job training. We will visit you at least once a month to take you through one of the following qualifications:

  • Level 2 (BTEC) Diploma in Customer Service
  • Level 3 (BTEC) Diploma in Customer Service