Frequently Asked Questions

  • How long does it take for my enrolment form to be processed?

    Once you have submitted your enrolment form, please allow up to 3 working days for it to be fully processed and for our MIS Team to get in touch with you.

  • How long are the courses and do they run online or face-to-face?

    All of our courses are 6 weeks long. We currently have one face-to-face group based in Liverpool. All our other groups operate online.

  • Are the courses part-time or full-time?

    Our courses are full-time programmes and we strive for 100% attendance. The teaching and learning webinars typically take place from 9:30am-11:30am, 12:30pm-2pm, and 4-4:30pm.

  • Do I choose which programme level I'm on?

    When you enrol with us, you will complete a set of initial assessments to determine which programme level you are best suited to. However, if you are placed on the Level 1 or 2 programme and hope to progress onto the next level(s), we always support our learners to progress as far as possible with us subject to eligibility and funding!

  • Will I meet any employers during the course?

    Yes! All of our learners are invited to attend a Careers Session during the course in which you can meet with employers in your area as well as The National Careers Service.

  • How long will my certificates take to arrive?

    Certificates can take up to 12-weeks to arrive.